FAQ

**June 1st 2011 Update on INTERNATIONAL tracking only
As of July 1st 2011 the United States Postal Office will NO LONGER provide accurate tracking for packages outside of the Unites States. Your packages last tracking location will most likely be Oahu, Los Angeles, or New York. At that point, your package is still en route although the tracking looks as if it has not been updated. Sorry for the inconvenience, hope you all understand.

I changed addresses but PayPal won’t let me change it, what should I do?
Upon placing your order there is a section for “Additional notes to seller”. Place your desired ship to address there for speedy delivery : ) We have been in contact with PayPal regarding this issue, you should email them as well as this is something we encounter on occasion.

Do you ship worldwide ?
Sure do ! As of now, I haven’t gotten any spamy orders or chargebacks so I will continue to ship to all world locations.

International Orders – Can you declare my order a “gift” on the customs form so I can avoid huge VAT charges ?
I don’t declare orders as a gift as to avoid getting in trouble with the mailing system, I do however declare the value of your order at $5 usd which will help you avoid expensive charges : )

Can I have my tracking number ?
Your order will ship within 3 days of placement. You will receive a tracking number via the email you have on PayPal.

Are Redheads made in the US ?
You bet !, Redhead windscreens started in my garage and remains here on Maui. I’m a big fan of supporting the community and buying local as much as humanly possible.

Can I get a Redhead for my ( brand & model here ) recorder ?
Most likely : ), if you don’t see your recorder on the lineup it’s because I have not physically purchased it for sizing etc.. I have, however sized them to the specs online for personal requests I’ve gotten in the past.. Just let me know, I’m here to make your trip to happy-audio-land as easy as possible.

How do I clean my Redhead?
Haha, great question.. I personally have experimented with a few different techniques and have found that HAND WASHING in a little human shampoo followed by human conditioner works great. Blot dry with a towel or blow dry on cool and she’ll be pretty as can be!